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Privacy Policy

Last updated: October 2023

Lowe Property Care Ltd is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit our website, use our services, or interact with us in any way.

  1. Information We Collect

We may collect the following types of information.

  1. Personal Information: By completing and submitting our contact form with your data, you authorise us to use these details to reply to requests for information, quotes or any other kind of request indicated by the form’s header. This includes your name, contact information (email address, phone number, mailing address), and other identifying information necessary for our business relationship.
  2. Usage Information: We collect information about your interactions with our website, including your IP address, device information, browser type, and pages visited. We may also use cookies and similar technologies to enhance your browsing experience.
  3. How We Use Your Information

We may use your information for the following purposes:

  1. Providing Services: To deliver the property maintenance services you have requested, including scheduling appointments, responding to inquiries, and completing tasks.
  2. Communication: To communicate with you regarding your service requests, updates, and any relevant information.
  3. Marketing: By subscribing to our newsletter, you consent to receive promotional materials, newsletters, or updates about our services.
  4. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our policies.
  5. Analytics: We use analytics to enhance your experience while safeguarding your personal information.
  6. Sharing Your Information

We may share your information with:

  1. Service Providers: Third-party service providers who assist us in delivering our services, such as contractors or technicians.
  2. Legal Authorities: To comply with legal requirements, subpoenas, or government requests.
  3. Data Security

We use reasonable security measures to protect your personal information. However, no data transmission over the Internet is entirely secure, and we cannot guarantee the security of your information.

  • Your Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete it. You can also opt out of marketing communications by following the instructions in our emails.

  • Retention of data

Personal data will be processed and stored for as long as necessary for the purpose for which it was collected. There may be legal obligations that require data to be retained for a specific period. This might include requirements from data protection regulations or other applicable laws. Once the retention period is over, personal data shall be deleted.

  • General Data Protection Regulation (GDPR)

Users may have certain rights regarding their Data processed by the Owner. Users have the right to do the following, to the extent permitted by law:

  • Withdraw their consent at any time: individuals have the right to withdraw their consent for data processing at any time.
  • Object to processing of their data: individuals can object to the processing of their personal data, particularly if they believe the data is being processed unlawfully or inappropriately.
  • Access their data: individuals have the right to access their personal data held by a data controller.
  • Verify and seek rectification: if individuals believe their personal data is inaccurate or incomplete, they have the right to request corrections or updates to that data.
  • Restrict the processing of their data: individuals can request the restriction of the processing of their personal data.
  • Have their personal data deleted or otherwise removed: this allows individuals to request the deletion or removal of their personal data when there’s no compelling reason for its continued processing.
  • Receive their data and have it transferred to another controller: individuals can request their personal data and, in some cases, have it transferred.
  • Lodge a complaint: individuals can lodge a complaint with a supervisory authority (e.g., data protection authority) if they believe their data protection rights have been violated.

How to exercise these rights

Requests to exercise user rights can be directed to the data controller (Owner) using the contact details provided. These requests are free of charge and will be promptly addressed, with responses provided within one month, as required by the law. In cases where the personal data is corrected, or deleted, or its processing is restricted, the owner will inform the recipient, unless this is impossible or requires disproportionate effort. Upon request, the owner will also inform users about these,

  • Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

  • Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lowe Property Care Ltd,

info@lowepropertycare.co.uk